Return/Refund Policy

At Naom we ensure that every order placed with us should be treated special. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmed) or has a genuine quality/manufacturing defect then we are open to extending Exchange on Your order. Return will be processed after we have received the product(s) back. Reverse pickup is not included.
To exchange a product or report damage in transit, please get in touch with our Customer Care within 72 hours of delivery.

• Call only at +91 8076855362 between 9.00 AM to 5.00 PM IST
• Email at

with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.

Note: If a client does not accept a prepaid parcel after repeated attempts, we hold the rights to deduct shipping charges as well as the RTO charges from the order amount and then issue a refund.